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FAQ
Payment & Security
Q: Are taxes and import duties included in the price?
A: Yes. The price you see is the price you pay—final and all-inclusive. We’ve already calculated and included any potential taxes and duties, so there are no surprise charges at checkout or upon delivery, wherever you are in the world.
Q: What payment methods do you accept?
A: We accept major Credit Cards (Visa), Western Union transfers, and direct Bank Transfers for your convenience. All payments are processed through our secure gateway.
Q: Is it safe to pay on your site?
A: Absolutely. Your security is our priority. Our website is protected with the highest level of SSL encryption and adheres to strict PCI-DSS compliance standards, ensuring your personal and financial data is safeguarded.
Q: What if my payment fails or my card is charged but the order isn’t confirmed?
A: First, please double-check your card details and ensure your bank authorizes international transactions. If problems persist, try an alternate payment method or contact your bank. If your card shows a deduction but no order confirmation, this is usually a temporary authorization hold that your bank will release within 3-10 business days. If an actual charge remains, contact us immediately with your details for a swift resolution.
Q: Can I pay over the phone?
A: To ensure the utmost security for your data, we do not process any payments over the phone. All transactions must be completed securely through our online checkout system.
Ordering & Shipping
Q: Are all jerseys in stock?
A: Most of our iconic jerseys are in stock and ready to ship. However, due to the intense demand for certain teams during key tournaments, some popular items may sell out quickly. Real-time stock levels are displayed on each product page.
Q: Can I change or cancel my order after placing it?
A: You can request changes only if your order has not yet entered our packing process. For cancellations, we offer a 1-hour grace period from the time of order, provided shipment preparation hasn’t begun. In either case, please contact our Customer Support team immediately with your order number.
Q: Do you ship worldwide? How long will delivery take?
A: Yes, we ship the spirit of the championship globally. while global shipments arrive within 7-21 business days, depending on the destination.
Q: How can I track my order?
A: Once your order is on its way to you, we will send you a confirmation email containing your tracking number and a link to monitor its journey directly with the carrier.
Returns & Support
Q: What is your return policy?
A: We stand behind our collection. You may return unworn items in original condition with tags attached within 14 days of delivery for a refund. Personalized or special-order items are final sale unless they arrive faulty.
Q: How long do refunds take?
A: Once we receive and inspect your return, we will process your refund within 3-5 business days. The time it takes for the funds to reappear in your account depends on your bank or payment provider’s processing times.
Q: Who pays for return shipping?
A: The customer is responsible for the cost of return shipping unless the item is faulty or we made an error (e.g., sent the wrong item). We do not charge any additional restocking or handling fees.
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